By Staff writer
With winter just around the corner, it’s time to find your festive spirit and prepare to boost Christmas sales, for the season to be jolly will be here before you know it.
By Staff writer
Failing to deliver to clients can cost businesses dearly. But creating a customer service strategy that adds real value to a company can help ensure operations and loyalty thrive.
By Staff writer
Known as the nation’s favourite retailer, the secret to the success of the John Lewis Partnership arguably lies in its name. It is one of the UK’s leading firms in terms of employee ownership, with “partners” that actively participate in the business and receive the same percentage of salary paid as a profit-sharing bonus.
By Staff writer
Recruiting employees is just the beginning when it comes to building a quality workforce. For the long term health of your business, it is crucial that employers consider creating a staff retention strategy.
By Staff writer
As we transition from the wake of the financial crisis into a post-Brexit reality, bosses will no doubt be looking over their shoulder as much as they are to the future. But success is rarely shaped by external influences alone that’s where a heavy dose of business reinvention comes in.
By Staff writer
Toyota is, and has been for many years, an undisputed top-dog in the global automotive industry. Notwithstanding its well-documented recall-driven blip in the early part of this decade, the firm remains the world’s largest automobile manufacturer and is well-placed to deliver insight on how to achieve continuous improvement.
By Staff writer
The unique mixture of intense public scrutiny and vast amounts of money can make football management a cruel world. But the issues thrown up by the high profile departure of Sam Allardyce are by no means confined to football.
By Staff writer
Mindfulness isn’t a box-ticking exercise to be done each morning for ten minutes or so, or something experienced on an away day and then forgotten. It is a pragmatic philosophy and way to be which makes our lives easier and more rewarding.
By Staff writer
Every business can benefit from positive word of mouth research reveals that 92 per cent of customers use reviews to help them make purchasing decisions. It stands to reason then that you should seek to gain a five star review.
By Staff writer
Blogging, tweeting, friend requests and fan pages are the lexicon of the modern world and, love it or hate it, it’s now a vital part of being and staying in business, so here’s the guide to social media customer service.
