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Clinica Guirao has been a mainstay of healthcare in Murcia, Spain for more than 40 years. Renowned for excellence and progression since its origin; more recently, Ms Maria Concepcion Guirao Navarro and Mr Gurjeet Jutley have taken over management and continue providing firsts for the region, such as the first surgeons to implant Hydrus and iStent infinity micro-stents, as well as the most experienced in the use of the Paul Glaucoma Implant.
So how has the transition been for Gurjeet and Maria with respect to finding and allocating initial funding, recruiting staff and organising logistics and operations? Having an Oxford-based practice with a five-star patient rating on healthcare technology platform, Doctify, surely helps!
Mr Jutley and Ms Guirao explain how through quality staff recruitment and offering a highly personalised patient service, they ensured that Clinica Guirao became a frontrunner in patient satisfaction and excellence.
Clinica Guirao – a formula for success
After taking over Clinica Guirao, which had been operating since 1980, Mr Jutley and Ms Guirao were committed to recruiting the same high standard of healthcare staff that the Oxford, UK location enjoys.
“It was vitally important to me for Clinica Guirao to benefit from the excellence of UK-based and trained ophthalmologists,” he says. “But not just that, I wanted our staff to have the same hands-on attitude that patients at my Oxford practice enjoy.”
The clinical and administrative staff at Clinica Guirao have international professional experience and specialisms in treating a wide variety of eye conditions including glaucoma, retina, cataracts, refractive surgery, strabismus and oculoplastics among many others.
Mr Jutley and Ms Guirao have achieved this high-calibre team thanks to a strict application criteria. This recruitment approach, when setting up Clinica Guirao, has clearly worked. To date, the practice holds a sky-high reputation among patients, with between 230-240 patients having given it a near-perfect five-star rating on the Spanish healthcare customer review platform, Doctoralia.
When looking closer at the reviews, it is clear that customers value the combination of high-level medical expertise and customer care that the practice’s professionals provide.
A 5-star patient rating
Patients praise the medical knowledge and skillsets of the healthcare support staff and doctors, as well as their softer client-facing skills, including being welcoming, friendly, detailed, clear and calm. Patients also credit the team’s trustworthy and empathetic approach, which makes them feel confident in the treatment they are receiving and cared for. Considering the delicate nature of the services Clinica Guirao provides, the combination of a highly professional and knowledgeable approach to treatments, as well as a delicate interpersonal approach, is a winning formula.
What stands Clinica Guirao apart from other clinics, is the outstanding surgical results achieved. Specifically in difficult pathologies or advanced disease, patients comment on excellent visual outcomes, spectacle free vision, bilateral surgeries, and more. Outstanding outcomes, complex surgeries and warm approach are the cornerstones of Clinica Guirao.
“After training in Madrid, Pamplona and Oxford amongst other places, it is a sincere pleasure to lead a centre of excellence in the heart of Murcia,” says Ms Guirao Navarro. “What I am particularly proud of is the work we do with congenital and childhood glaucoma, enabling children from all backgrounds suffering from this horrible condition to have access to the help and surgical interventions required from the Clinica Guirao team.”
Ultimately, whether in Oxford or Murcia, quality service delivery and a top-level team are the vital ingredients to build a great brand.
