Customer service goals: Driving 300 miles overnight for an emergency wedding delivery
When you start a business you must find something that you do better than anyone else, that sets you apart or why bother?
When you start a business you must find something that you do better than anyone else, that sets you apart or why bother?
As Fordway's Richard Blanford recovers from the Ride London cycling challenge, he considers what he's learned and what all business people can learn from the Tour de France.
Disruption is a term that gets used a lot. So much so that it's fallen into the category of business jargon. But the result of this overuse is that it makes it easy for UK SMEs to dismiss the reality that underpins it, and that has dangerous consequences.
Increasingly employers are needing to have a greater awareness of people's general wellbeing, which includes examining the impact work and technologies have on staff a factor mentioned by the Taylor Review.
Google, a company that projects a progressive image to the wider world, has become the centre of a blazing anti-diversity and gender row that has occupied the headlines for weeks, and will continue to do so for some time.
For our Look Beyond London this month, we ve taken a trip to the south west to find out how entrepreneurs feel about running a business in Bristol, hearing about everything from nurseries to burgers.
With almost 1.4bn consumers, it's not just Premier League clubs that are eager for success in China many UK businesses see the country as a huge growth opportunity. But there's a right and a wrong way to enter the market, as Chelsea FC found out the hard way.
Over the past decade, we have witnessed rapid sharing economy growth an industry that has turned the concept of lending personal assets into a business model.
In any job sector, there is always a debate of whether technology will overtake human jobs, and the contact centre is no different. These arguments are always made in black and white and assume the workforce will be entirely human or entirely robot.
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