Renowned celebrity hairstylist and founder of HNB Salon and Spa, Steph Stevenson knows first hand how demanding customer-facing roles are. The idea of always being on your A-game, allowing room for positivity on your darkest days and ensuring you're delivering the best quality service has to take it's toll on your workforce at some point.
The past year has brought a fundamental change to the way we think about business and working environments, shifting expectations …
If the past year has taught us anything it’s that sticking to the same business model and strategy just won’t do anymore. Many businesses have had to extend their offering to keep afloat such as moving their services online and some have had to completely alter their product temporarily until normal trading begins, whatever that new normal may be or look like. Some have even been online but are now considering bricks and mortar premises to enable them to re connect with their customers in a new, post-pandemic way.
The COVID-19 pandemic has rapidly changed how SMEs operate and has uncovered new opportunities for leaders and owners in navigating …
There has never been a more important time for SMEs to reflect on the importance of digital skills and ensuring …
The pandemic has dramatically accelerated the rate of digital adoption amongst the UK’s small business community. What needs to happen …
Last year, not all firms could offer remote working options for employees, but many of those who were able to are now considering how they can blend the best of home working with the best of working at physical premises. Employees’ expectations have also changed for good. According to Microsoft’s recent Work Trend Index, 71 percent of UK workers want flexible remote work options to stay. Data from the CIPD shows that 65 percent of employers offered no option to work from home before the pandemic, a figure that has now fallen to 37 percent. As SMEs now look at their return to physical premises, business owners and leaders can build the true hybrid workplace of the future. And there’s a strong reason to do so.
The global pandemic has set new precedents in our attitudes towards how, where, and when we work. Lockdowns taught us that so much more can be done remotely than we ever thought possible and proved to the UK workforce that a large percentage of businesses could facilitate remote working structures – and now it could be here to stay. As labour markets become increasingly competitive, SMEs must make sure they stand out as businesses that will invest in their workforce, show care and compassion towards their wellbeing, and be flexible in how their employees’ work.
It is extremely important to put a lot of thought into ways of keeping your work premises and staff safe. …
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