In Part 2 of our series, James Passingham continues to explore the role of today's smart cloud phone systems in enhancing the customer experience and delivering competitive advantage.
James Diment, head of corporate at team building events company Chillisauce, spoke to business leaders and HR experts from a range of companies and industries to find out their top tips for how best to deal with emotion in the workplace.
The problem with fighting business fraud is that it's a largely invisible crime. The aim of fraudsters is to go undetected; it means the value of what they can steal can increase rapidly before the victim becomes aware that the crime is taking place.
In November 2015, EY found that as football continues to grow, so does its economic impact the Premier League generated over ?6.2bn in economic output that contributed £3.4bn to national GDP in 2013/14?. But its clubs are losing out when it comes to broadband football scores.
Alex Ferguson's words "if I were running a business I'd keep the best young talent close to me" resonates particularly strongly for me in light of our recent graduate recruitment.
The global luxury market is stuck in a holding pattern for the foreseeable future, Bain & Company concluded but premium bikes like Haibike are bucking the trend in the UK.
A Donald Trump victory was not on the cards, but UK SMEs must be prepared for what comes in the future and everyone is likely to be affected.
One firm told Real Business that although it has no problems in terms of connectivity, it had to pay extortionate Internet prices to get to that position.
Some people like to listen to music while they work, serving as a shield against the open office hubbub. If that's the case, having great earphones is the way to go and we re looking at the STAX SR-009 as the industry's luxury item.
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