American computing giant IBM has hired ex-Thomas Cook CEO Harriet Green for a role that will see her leave travel behind as she helms new Internet of Things and education business units.
High street retailer Lush has come out on top with shoppers, but most UK businesses are lagging behind the rest of the globe when it comes to customer experience.
Lars Fjeldsoe-Nielson has been recruited by Balderton Capital to lead early-stage investments into new businesses, leveraging experience gained at taxi booking platform Uber – as well as roles at Dropbox, Skyhook Wireless and Voicesignal.
Nigel Dessau, CMO of Stratus Technologies, reflects on how increasing diversity is not only the right thing to do, but how it will also improve your workforce.
Conversations with customer service representatives are usually pretty bland, or even painful if you’re trying to resolve a problem. As it turns out, this isn’t always the case – so we rounded up the best examples of when a brand turned a customer complaint into one of the most unforgettable experiences.
Both US and UK workers say they feel disengaged at work and may find new employers, citing lack of faith in leadership, progress and culture.
What steps do you need to take when an employee tells you that they are expecting a baby Here are ten tips for managing pregnant employees and their maternity leave.
Andy Harrison, CEO of Whitbread, has said there will be “selective price increases” at Costa Coffee to deal with the extra £15m to £20m he expects the living wage to cost the business.
The impact of social media in the workplace – in particular Twitter – has been in the news again this month when Tim Roberts ruffled a few feathers in the theatre world. Emma Hamnett, employment law partner at Clarke Willmott, discusses the importance of a robust social media policy.
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