It's summertime! Which also means it's a time for family, fun and travel. The chances are, you?ll be taking your laptop wherever you go, and of course, you?ll be taking your smartphone do not forget to be cyber-safe.
Humans are complex and unpredictable, and AI is not yet sophisticated enough to replicate a human's user experience, Sam O"Meara, UK director of Applause, explains.
It was recently reported that hackers posed as Microsoft staff to obtain passwords from MPs. Blamed on human error, and the result of ?weak passwords?, the Parliament attack showed humans can often be the weakest link in cyber security.
Any company doing business online faces the possibility of being hacked. But while UK bosses acknowledge the need for strategy to mitigate digital risks, they believe most cyber issues don't apply to them in the first place.
While most of us worry about the impact workplace automation will have, companies within the FTSE 100 already have "high-level" plans in place to make the most of it but don't intend to share.
The contact centre industry is growing at a pace but customer demands and expectations are changing all the time. So, what are the key factors shaping the future and helping businesses to modernise, and how are they impacting on performance
A record level of venture capital investment has been pumped into UK and London tech businesses, as VC investors remain undeterred by Britain's economic climate.
Enabling workforce flexibility and ensuring cybersecurity are at the top of the agenda for every business in 2017. However, these objectives don't always go hand in hand. In fact, companies often pursue the former at the detriment to the latter and it seems the CEO is often the greatest mobile security risk.
Entrepreneurs can often be viewed as an overnight success, but it took a while for event ticketing platform FIXR to find its feet ?And when it did, the turnaround took just 15 minutes.
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