Customer service is often hailed as an area of key importance for companies, but a new survey has revealed businesses are headed for disaster if they don't take the matter seriously, as 84 per cent of consumers will abandon a brand after a bad experience.
London firm Funding Circle entered the record books on 23 April by securing a place as one of the top five VC investment deals in British history. Real Business has caught up with CEO Samir Desai, who opened up on how the company managed to raise rounds of $65m and $150m in under a year.
British retail giant John Lewis is regularly praised by customers, jobseekers and fellow businesses for the “best corporate reputation”. As the saying goes, there is no I in team, so could the key to John Lewis' success be a workforce that's dominated by women
Steve Easterbrook took the top spot at McDonald's as president and CEO in March, and the British boss has now revealed a plan to “reset and turn around” the global business in order to improve falling financials.
London-based comedy actress Maddy Anholt has sought the help of Sarah Beeny-owned dating service MySingleFriend.com and Indiegogo in order to raise £3,500 from the crowd in an attempt to find love.
Just six days remain until the general election on 7 May. Ecommerce specialist Philip Rooke has explained exactly why he wants a government with global awareness and how developments will impact UK citizens – especially as tech and innovation are driving business opportunities worldwide.
With the general election now just one week away, leader of London technology business Appsme, Nick Barnett, has spoken to Real Business about what he'd like to see from the next government.
London's Tech City may be the most publicised, but it certainly isn't the only one, as proven by a study of the UK's technology communities that found the demand for IT professionals across the nation grew in Q1 2015.
Premier Inn and Costa Coffee owner Whitbread is looking for a new chief executive, following the announcement that current CEO Andy Harrison will retire from his post in February 2016.
Following one of the biggest venture capital deals in UK history that took place on 23 April, here are the VC trends that happened across the wider European business market throughout the first quarter of 2015.
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