By 2020, providing a first class customer experience will become more important than price as the key differentiator for B2B businesses ?And that means developing customer trust.
Customer services needs to play a fundamental part of business. The best salespeople are recognising this and are pitching holistic offerings blurring the lines between great product and great customer service, and promising outcomes driven by this combination.
While sports fanatics were glued to the action during golf's Ryder Cup, business experts were caught up in the debate over which team had the better team spirit and why.
Fast-forward to 2020 and the UK will likely have left, or be in the process of leaving, the EU. While many companies resume "business as usual", others will need to adapt and invest in order to remain competitive by the use of R&D tax relief.
Colin Stuart, the managing director of workplace consultancy Baker Stuart, explains how to best avoid some of the negative aspects of flexible working.
It's becoming more widely acknowledged that cyber fraud is a very big (and illegal) business sector. Indeed, figures from the annual Crime Survey from the Office of National Statistics this year included questions on fraud and computer misuse for the first time, in acknowledgement of the rising threat.
Richard Owen from Your Business Money explains how firms can save thousands by switching bank accounts and getting the best deals to suit their needs.
A survey conducted by EMC showed 60 per cent of UK businesses suffered IT downtime in 2015. This downtime is estimated to cost businesses around £10.5bn per year so here's how to prevent it.
Brands have been collecting our personal information ver websites for years, using it for marketing purposes so as to offer a better customer experience.
We need to shine a spotlight not only on the need to provide universal access to superfast broadband, but the harmful effect out-dated Internet could have on home businesses.
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