Why customer service is so important in a digital world
The digital world can help to make a business' reputation, so it's important to get customer service right, just as it was before the technology boom.
The digital world can help to make a business' reputation, so it's important to get customer service right, just as it was before the technology boom.
The terms content marketing and content strategy" are too often used interchangeably. Perhaps that's why the overwhelming number of bosses engaged in content marketing do so without addressing the why and how of their content initiatives.
The appeal of being able to tailor your communications to offer the personal factor to numerous prospects without investing the vast resources needed to make each feel like they have your undivided attention is hopefully obvious.
On 5 June Shawbrook Group received a revised takeover bid of ?868m from Marlin Bidco, a company owned by private equity firms BC Partners and Pollen Street Capital Limited. This joint takeover bid was "final and not to be increased".
We recently conducted research into UK consumer attitudes and behaviours surrounding application security and uncovered a number of alarming findings.
Mental health is an issue which has garnered considerable recent media interest. So what are employers' responsibilities around the mental health of their employees?
Some ten years ago, Caffeine opened its doors to stimulate growth for its clients. In that decade, we have worked with impatient leaders from companies of all sizes and sectors, done interviews for several books we have published and, of course, run a business which has in its own humble way grown steadily since we started.
At a point in time where data protection legislation is about to get stricter, only 43 per cent of businesses store customer data in a dedicated CRM and it will risk customer experience.
Who doesn't love a good dinner party Great atmosphere, interesting people, stimulating conversation, sparkling wit and sumptuous food Mmm" are all likely to lead to a very enjoyable and memorable evening.
The demand for digital skills has clearly outstripped supply. Against the backdrop of political and economic uncertainty, London Tech Week is the ideal time to remind our thriving city to fight to retain the title of Europe's biggest hub and that it needs to step up efforts to keep its digital darlings.
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