As the boss of a family-run firm, I know it's important to provide excellent customer service especially when things don't go to plan.
One of the most common traits among entrepreneurs is the desire to plough their own furrow. But where are the role models" Do they inspire young people anymore
The saying goes that there are only two certainties in life; death and taxes. But for SMEs, there is sadly one other unavoidable issue, and that's the nightmare of late payment.
Taking the plunge from being a self-employed sole trader to becoming a business owner with a workforce of its own is a big leap. But it's a beneficial one.
If we want the UK to survive this wave of economic uncertainty, then it's time to re-direct our focus to improving our employees' skill set.
With any discussion about business and the economy, it would be very easy to get sucked even further into the black hole that's Brexit. What's more, a Labour victory could plunger us further into darkness.
One of the best things about running an SME business is the agility and responsiveness firms can show to ensure they remain at the forefront of their sectors.
Call it our British sensibilities and innate politeness, but whatever it is, not discussing salaries at work can demotivate employees and make them go elsewhere.
By our very nature, human beings are social animals. We thrive in an environment where we can interact with others, be that in a social setting or for business.
Getting to that 'light bulb' moment as an entrepreneur can be tricky. But what business owners don't always realise is that their winning idea can be simple.
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